FAQ

Shipping

All of our items are shipped from Scotland via Royal Mail.

Ready to adopt creatures will be shipped within 3 working days.

Custom orders will be dispatched after completion of work, full payment of items, and customer approval of photographs have been completed, usually within 1-2 working days.

So why is shipping so expensive?

​Unfortunately, despite what big companies try to convince you, shipping isn't actually free.

We need to take time to pack orders, take them to the post office and send them out to you, and these are services we have to pay for. We could soak the cost of shipping into the price of the item, but this gets complicated due to differences in cost to post to different countries.

At present we don't take enough orders to justify using a contracted commercial scale courier service and many of the cheaper options from the UK are hard to access or are unreliable. This has unfortunately become more expensive and complicated due to Brexit.

Every order we complete is sent out insured, so if they somehow get lost or are damaged by careless handling, you, the customer can claim back the cost of the item and can then order a replacement, which increases our shipping costs, but makes for better peace of mind.

TLDR: Shipping costs actual money, and safe shipping is the best shipping!

Commissions

See something you like but just missed it? Have a creature you are desperate to see brought to life? Want something made just for you or someone special? Then a commission may well be just what you need.

What is a Commission?

A commission is where you make a specific request of an artist, come to an agreed design, they make it and you have a new and unique piece of art.

The process has 4 steps:

  • Step 1: The original request
    • This is where you drop us an email or a message about what your idea is and we come back with a response detailing if this is something we can do at all. If it is, then congratulations! Move to Step 2...
  • Step 2: Negotiation and Deposit
    • Once we have determined we can make the thing you want, we discuss how we would go about making it and what it is likely to cost, discussing details and what effect they may have on price, shipping etc. With all of that decided, if you are still in, you pay your deposit (usually 20-25%) and we begin Step 3.
  • Step 3: The build
    • We build your commission, sending you some in progress pictures as we go and contacting you if any changes or tweaks need to be made.
  • Step 4: Confirmation and finalisation
    • Once the build is finished, we send you some final pictures and if you are satisfied and have paid the balance of your order, you get your commission shipped to you.

Simple!


Returns


Dolls:

Due to the handmade and unique nature of the dolls we make, we do not do returns on them. Even more so in the case of commissions.

If a doll is damaged in transit, we make sure that all our shipping is insured and may be able to enact a repair. Please contact us in such an instance and we will see what can be done on a case by case basis.

Art Prints / Badges / Other

If you are able to return the item within a calendar month in its original condition we will replace or refund it. As with dolls, if the item is damaged in transit, the shipping will have been insured and any losses will be recovered that way first.

Payment Plans

We offer payment plans to spread the cost of purchasing larger creatures. If something is in the shop you are interested in, but need to spread the cost, please use the contact form or message via Facebook or Instagram messaging to discuss. Payment Plans are processed using PayPal invoicing, with the order shipped upon the receipt of final payment.